Hold True Stands by Its Products - Our Two Year Guarantee Means Your Peace of Mind
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People often inquire about our guarantee, and yes, we absolutely provide one. If you're not satisfied with what we've delivered, we'll make it right.
Here's what 'making it right' means to us: we'll resolve the issue without disrupting your schedule; production can proceed smoothly.
While we strive for excellence, perfection is elusive, despite the time and attention we invest. Occasionally, unforeseen circumstances arise. We understand that your priority is maintaining your schedule.
Whether it's a fabrication issue, a glitch in the design, or any other component-related problem, we're committed to being part of the solution to keep you on track. Additionally, we back our products with a 2-year guarantee.
If any issues arise due to design or manufacturing defects during this period, we'll cover the costs of replacing the parts. Your satisfaction and peace of mind are our top priorities.
Hold-True’s Dedication to Rectifying Product Issues with Integrity
Several years ago, we had a customer call, and he had an issue with several of the products that we had made the year prior.
They had some failure. They had some seams coming out. He called us and wanted to know if we would take care of those.
We told him to send them to us and that we would rectify and take care of the situation. And he would be taken care of.
We got off the phone and less than a week later, we had a purchase order for a new product. We got that order. We called him back and said, "where are the products that you were concerned about?"
And he said, "it was only a few, I just wanted to know if you were going to stand behind your product."
We've had occasion where our product showed up. It wasn't quite what was expected and it was our fault.
We've come back and we've fixed it. So, when we provide you a product, we're there as a partner. So, if we've created an issue, we're going to resolve the issue.
And if it was something that was on the drawing and we did it improperly, we made a mistake, we're going to be there to fix it at our cost. We don't expect you to carry the burden of that.
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